Terms and Conditions

KAVIX is a Software-as-a-Service (SaaS) eCommerce platform designed for digital businesses.

KAVIX enables merchants to:

• Build digital storefronts
• Sell digital products
• Sell memberships
• Sell software
• Sell licenses
• Sell online services
• Manage customers
• Manage orders
• Automate digital delivery
• Track marketing performance
• Analyze business data
• Integrate third-party services

KAVIX is not a bank. KAVIX is not a payment processor. KAVIX is not a financial institution.

Customer payments are processed through independent third-party payment providers selected by the merchant.

You must be at least 18 years old.

You must have legal authority to operate a business or sell products in your jurisdiction.

You are responsible for complying with all local laws.

You are solely responsible for:

• Your products
• Your pricing
• Your customers
• Taxes
• Refunds
• Business licenses
• Consumer protection compliance
• Intellectual property rights

KAVIX does not review, approve or guarantee merchant products.

You may sell lawful digital products including:

• eBooks
• Online courses
• Software
• Templates
• Digital downloads
• Memberships
• Coaching
• Consulting
• Licenses
• Digital assets
• Design resources
• Audio
• Video
• Educational materials

Products must comply with applicable laws.

You may not use KAVIX to sell or distribute:

• Illegal products
• Counterfeit goods
• Copyright-infringing material
• Pirated software
• Malware
• Spam tools
• Stolen content
• Fake documents
• Weapons
• Controlled substances
• Adult content prohibited by law
• Child exploitation material
• Terrorism-related content
• Hate speech
• Fraudulent products
• Pyramid schemes
• Gambling services where prohibited
• Products violating sanctions

KAVIX may immediately suspend accounts violating these Terms.

You are responsible for:

• Maintaining password confidentiality
• Protecting your account
• All activities under your account
• Authorized users

Notify KAVIX immediately if unauthorized access is suspected.

Payments are processed by supported third-party providers.

KAVIX:

• does not hold customer funds,
• does not guarantee payment authorization,
• does not guarantee settlement timing,
• does not control payment provider decisions.

Settlement schedules depend on the payment provider.

KAVIX charges software usage fees as described on the Pricing page or your agreement.

Fees may include:

• Transaction-based platform fees
• Subscription plans
• Premium feature fees
• Enterprise agreements

Fees are generally non-refundable unless required by law.

Each merchant determines their own refund policy.

KAVIX provides the infrastructure to process eligible refunds but is not responsible for refund decisions.

Merchants are solely responsible for handling customer disputes.

KAVIX automatically delivers digital products after successful payment verification.

Delivery may include:

• Secure download links
• Customer portal access
• License activation
• Membership access
• Email notifications

KAVIX cannot guarantee delivery if incorrect customer information is provided.

Merchants retain ownership of their products and content.

You grant KAVIX a limited license to host, store, process and display your content solely for operating the Platform.

KAVIX retains all rights to:

• Software
• Source code
• Branding
• Logos
• Designs
• APIs
• Infrastructure
• Documentation
• User interface
• Technology

No ownership is transferred to users.

KAVIX strives for high availability but does not guarantee uninterrupted service.

Maintenance, upgrades or third-party failures may temporarily affect availability.

The Platform integrates with third-party services including payment providers, analytics platforms and marketing tools.

KAVIX is not responsible for:

• Third-party outages
• API changes
• Policy changes
• Data processing by third parties
• Service interruptions outside our control

Use of third-party services is subject to their respective terms.

KAVIX supports integrations such as:

• Meta Pixel
• Meta Conversions API
• TikTok Pixel
• Google Analytics 4
• Google Tag Manager
• Google Ads
• Webhooks
• API integrations

Merchants are responsible for configuring and using these integrations in compliance with applicable privacy laws.

You retain ownership of your business data.

KAVIX processes data solely to provide and improve the Platform.

You may export your data where supported.

Our handling of personal information is governed by the KAVIX Privacy Policy.

By using the Platform, you acknowledge that data will be processed as described in that policy.

KAVIX may suspend or restrict access immediately if:

• These Terms are violated
• Fraud is suspected
• Illegal activity is detected
• Security risks arise
• Abuse of the Platform occurs
• Payment providers request restrictions
• Compliance obligations require action

You may close your account at any time.

KAVIX may terminate accounts for violations of these Terms or applicable law.

Certain obligations, including payment obligations and intellectual property provisions, survive termination.

The Platform is provided "as is" and "as available."

To the fullest extent permitted by law, KAVIX disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the maximum extent permitted by law, KAVIX shall not be liable for:

• Indirect damages
• Consequential damages
• Lost profits
• Lost revenue
• Lost business opportunities
• Loss of data
• Business interruption
• Reputational damage

KAVIX's aggregate liability shall not exceed the total Platform fees paid by the merchant during the three (3) months preceding the event giving rise to the claim.

You agree to indemnify and hold harmless KAVIX, its directors, employees, affiliates and partners against claims arising from:

• Your products
• Your business activities
• Intellectual property infringement
• Violation of laws
• Breach of these Terms
• Customer disputes

Merchants are responsible for complying with all applicable laws, including:

• Consumer protection laws
• Tax laws
• Data protection laws
• Anti-money laundering regulations where applicable
• Export control laws
• Intellectual property laws

KAVIX may add, modify or discontinue features at any time to improve the Platform or meet legal and operational requirements.

KAVIX may update these Terms periodically.

Material changes will be communicated through the Platform or by other reasonable means.

Continued use of the Platform after updates constitutes acceptance of the revised Terms.

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa, without regard to conflict of law principles.

The parties agree to attempt to resolve disputes through good-faith negotiations before commencing formal legal proceedings.

Where permitted by law, disputes shall be subject to the exclusive jurisdiction of the competent courts of South Africa.

KAVIX is not liable for delays or failures caused by events beyond its reasonable control, including natural disasters, internet outages, government actions, cyberattacks, labor disputes or failures of third-party infrastructure.

For legal inquiries regarding these Terms:

KAVIX — Website: https://kavix.co.za — Email: legal@kavix.co.za