Privacy Policy

KAVIX is a Software-as-a-Service (SaaS) eCommerce platform that enables businesses to sell digital products, services, memberships and other online offers.

KAVIX provides software infrastructure for merchants.

KAVIX is not a bank. KAVIX is not a payment processor.

Payments are securely processed by independent third-party payment providers selected by merchants.

Depending on how you use the Platform, we may collect:

Account Information

• Full name
• Business name
• Email address
• Phone number
• Password (encrypted)
• Country
• Time zone
• Profile image

Business Information

• Store name
• Products
• Product descriptions
• Digital assets
• Pricing
• Orders
• Customer records
• Marketing settings
• Domains
• Integrations

Customer Information — when customers purchase from a merchant using KAVIX, we may process:

• Name
• Email address
• Billing information
• Shipping information (if applicable)
• Purchase history
• Download history
• Customer account information

We process this information on behalf of the merchant.

Payment Information — KAVIX does not store complete payment card numbers. Payments are processed directly by supported payment providers. We may receive limited payment-related information such as:

• Payment status
• Transaction ID
• Payment provider
• Settlement status
• Currency
• Amount
• Timestamp

Technical Information — we automatically collect:

• IP address
• Browser type
• Operating system
• Device information
• Screen resolution
• Language
• Referral URLs
• Pages visited
• Session duration
• Error logs
• Performance metrics

Analytics Data — we may collect:

• Conversion events
• Checkout performance
• Funnel performance
• Campaign attribution
• Revenue metrics
• Product performance
• User interactions

KAVIX uses cookies and similar technologies to:

• Keep users signed in
• Secure accounts
• Remember preferences
• Improve performance
• Measure traffic
• Analyze product usage
• Prevent fraud

Some cookies are essential for Platform functionality.

Users may disable non-essential cookies where required by law.

We use personal information to:

• Provide the Platform
• Authenticate users
• Process orders
• Deliver digital products
• Improve Platform performance
• Detect fraud
• Monitor security
• Respond to support requests
• Generate analytics
• Improve user experience
• Develop new features
• Comply with legal obligations

We do not sell personal information.

If you opt in, KAVIX may send:

• Product updates
• Security notices
• New feature announcements
• Educational content
• Service notifications

You may unsubscribe from marketing communications at any time.

Transactional emails cannot be disabled while your account remains active.

Merchants using KAVIX are responsible for:

• Their customers' data
• Their privacy notices
• Their legal compliance
• Their marketing activities
• Obtaining required customer consent

KAVIX acts as a technology provider for merchant operations.

The Platform integrates with third-party providers including:

• Payment providers
• Analytics providers
• Advertising platforms
• Email services
• Cloud infrastructure
• Domain providers

These providers process information according to their own privacy policies.

KAVIX is not responsible for third-party privacy practices.

Merchants may enable integrations such as:

• Meta Pixel
• Meta Conversions API
• TikTok Pixel
• Google Analytics 4
• Google Tag Manager
• Google Ads
• Server-side tracking
• UTM tracking

These integrations are configured by merchants.

KAVIX provides the software infrastructure but does not control merchants' advertising practices.

KAVIX implements industry-standard security measures including:

• TLS encryption
• Encrypted passwords
• Secure infrastructure
• Access controls
• Continuous monitoring
• Audit logs
• Fraud detection
• Backup systems
• Rate limiting
• API authentication

No internet-based system is completely secure.

While we work to protect your information, we cannot guarantee absolute security.

We retain information only as long as necessary to:

• Provide the Platform
• Fulfill contractual obligations
• Resolve disputes
• Comply with legal requirements
• Protect Platform integrity

Data may be retained after account closure where legally required or reasonably necessary for fraud prevention, auditing or compliance.

Your information may be processed in countries other than your own.

Where applicable, KAVIX implements appropriate safeguards to protect personal information during international transfers.

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete personal information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority

Requests may be subject to identity verification.

The Platform is intended for business users aged 18 years or older.

KAVIX does not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected unlawfully, we will take reasonable steps to delete it.

If KAVIX is involved in a merger, acquisition, investment, restructuring or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

KAVIX may disclose information where required to:

• Comply with applicable laws
• Respond to lawful requests
• Protect Platform security
• Prevent fraud
• Enforce agreements
• Protect users, merchants or the public

Users may request deletion of their account.

Certain information may be retained where necessary for:

• Tax compliance
• Financial recordkeeping
• Fraud prevention
• Security investigations
• Legal obligations
• Dispute resolution

KAVIX may use aggregated and anonymized data to:

• Improve software performance
• Analyze trends
• Develop new features
• Generate statistical reports
• Improve commerce infrastructure

Aggregated information cannot reasonably identify individual users.

Where AI-powered features are available, user-provided content may be processed solely to generate requested outputs or improve service functionality.

KAVIX does not use confidential merchant content to train public AI models without appropriate authorization or legal basis.

We may update this Privacy Policy periodically to reflect legal, operational or product changes.

The updated version will be published with a revised Effective Date.

Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

For privacy-related questions or data requests:

Privacy Team, KAVIX — Website: https://kavix.co.za — Email: privacy@kavix.co.za

This Privacy Policy is governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act, 2013 (POPIA) where applicable. Where users are located in other jurisdictions, KAVIX will also seek to comply with relevant privacy laws, such as the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA), to the extent they apply.